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To qualify as a member, an intending member should present a driver’s license, two passport photos, two telephone numbers and a functional vehicle.
Emergency Roadside Assistance:
These are included in the Emergency Road Service:
Toll Free number
Members are to use the toll free access numbers 08031230144-46 to call our rescue center for assistance only when the vehicle is disabled or requires an emergency intervention. GLO toll free lines will be available soon.
Mechanical First Aid
If the vehicle is disabled due to mechanical failure, service will consist of minor mechanical adjustments that may be possible at the scene of disablement in order to place the vehicle in a safe, operable condition. Needed parts are at the member's expense.
Emergency Towing
If an eligible vehicle becomes disabled and cannot be started or put in a safe, drivable condition, ARC NIGERIA will provide one tow (or winching) per disablement. Towing is provided without charge to the member when the disabled vehicle is to be towed to the operating location of the Official Service Unit rendering the tow or to an open automobile repair facility of the member's choice within the metropolis of the town covered by ARC NIGERIA.
Towing to a destination beyond the city limits is not covered under the membership, may be subject to delay, and must be paid for by the member. Vehicles towed on the highways will be towed to the nearest town if repairs cannot be done on the spot. Member must accompany mechanically disabled vehicles that are to be towed to a residence or closed repair facility. (The Company does not guarantee the availability of repairs.) The Company does not cover the cost of storage.
Battery Service
If battery failure occurs, a jump start will be applied to start the vehicle to place it in an operable condition. Members are advised to proceed immediately to a place of repair where the battery may be tested, recharged, or replaced. Battery recharging, testing, or replacement is at member’s expense.
Tyre Change
Service assistance will be provided to remove a flat or damaged tyre and replace it with an inflated spare. If there is no inflated spare or there is more than one flat tyre, the vehicle will be towed in accordance with the provisions under "Towing." Tyre repair and installation are at member's expense. Trailers up to 21 feet, while in tow, are eligible for tyre change only when an inflated spare is available.
Emergency fuel and water delivery*
An emergency supply of gasoline, oil, and water, when readily obtainable, will be delivered to a member in immediate need. Supplies are to be paid by member at prevailing pump prices. If emergency supplies are not readily available, member's vehicle will be towed in accordance with the provisions under "Towing".
Lockout Service*
Lockout service is rendered when the ignition key is locked inside the passenger compartment. Service is provided by the nearest Official Service Unit using conventional tools to open the passenger compartment door. If the service operator is unable to gain entry, the vehicle may be towed to a locksmith within our "Towing" provisions. The cost of professional locksmith service is not covered under the membership.
Free Quarterly Vehicle Diagnostic Control
All members are eligible for free quarterly vehicle diagnosis. This service is only available for vehicles that are made from 1996 above.
Free three months subscription to AUTOWATCH MAGAZINE
All members will also be entitled to free 3 months subscription of AUTOWATCH Magazine, a new Auto magazine coming back to the news stand soon where issues affecting Nigeria’s auto industry are analyzed.
Free Eye Test
All members who are easily blinded by lights from incoming vehicles at night and during the rains while straining their eyes are free to undergo a free eye test at UNIQUE EYE CENTRE in Lagos and Abuja
Membership fees
An annual membership fee in order to be eligible for these services is N18, 000 only. |
